Privacy Policy

Information We Collect

We collect information you provide directly and information gathered automatically when you use the app:

• •Account information: your name, email address, and password when you register.
• •Provider profile: for business providers — business name, address, city, phone number, and photos you upload.
• •Booking information: the service, date, time, salon, and status of your appointments.
• •Location information: approximate location when you choose to use location-based search. This is optional and you can withdraw consent at any time.
• •Communications: chat messages exchanged between you and a salon.
• •Reviews: ratings and comments you choose to leave for a business.
• •Payment information: processed securely by Stripe. We do not store your card details.

How We Use Your Information

We use the information we collect to:

• •Create and manage your account.
• •Process your bookings and payments.
• •Send you booking confirmations, reminders, and notifications.
• •Enable chat between customers and salon providers.
• •Display reviews and ratings to help other users.
• •Provide premium subscription features for providers and improve our services.

Information Sharing

We share your information only as described below:

• •With providers: your name and booking details so they can prepare for your appointment, and chat messages you send them.
• •With Stripe: for secure payment processing of bookings and subscriptions.
• •With WhatsApp (for premium providers): to send automated appointment reminders to customers who opt in.
• •When required by law or to protect our rights and the safety of our users.

Data Retention

We keep your information for as long as your account is active. You can delete your account at any time from Account Settings, which removes your personal data from our systems. Some information may be retained where required by law or for legitimate business records.

Your Rights

Depending on your location, you may have the following rights regarding your data:

• •Access the personal information we hold about you.
• •Correct inaccurate or incomplete information.
• •Delete your account and associated data.
• •Withdraw consent for location-based features.
• •Object to certain processing of your data.

Data Security

We use appropriate technical and organizational measures to protect your information. Payments are secured by Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies & Local Storage

We use local storage to remember your preferences such as language and theme. We do not use tracking cookies for advertising.

Children's Privacy

Ravlo is not intended for users under 16 years of age. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by other means. Continued use of Ravlo after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your data, you can contact us through the Contact Us page in the app's settings menu.